Help topics

• +General questions
  • What browsers are compatible with this website?
  • What is your refund policy?
  • What if I forgot my password?
  • What features are you working on?
  • What if I forgot my username?
  • Why is my collecting category not listed?
• +BASIC subscription account
  • What is a BASIC subscription?
• +Upgrading to a PLUS+ subscription
  • How do I upgrade from BASIC to a PLUS+ subscription?
  • If I upgrade, what happens to all my saved items?
• +PLUS subscription account
  • What is a PLUS+ subscription?
  • What is Auto Renewal?
  • How do you protect my credit card information?
  • The system won't charge my credit card. Is there something wrong?
  • What are the different subscription options?
• +Using the Tools
  • How do I use Item Location?
• +Money-back Guarantee
  • How does your money-back guarantee work?
• +Payments and billing
  • How do I cancel my PLUS+ subscription?
  • Can I have an invoice for my subscription?
  • What payment methods do you accept?
  • Why does my bank statement show multiple charges for one upgrade?
• +Privacy
  • How can I be assured my data will be kept private?
  • Who will be able to see my collection data?
• +Valet Service
  • What is the Valet Service?
  • What does the Valet Service cost?
  • How do I request Valet Service?
• +Contact information
  • Who do I contact with technical questions?
  • Who do I contact with billing questions?
  • Who do I contact with general questions or suggestions?
  • Do you offer phone support?